Privacy Policy
Secure & Transparent

1. Information We Collect

We collect the following categories of personal information:

a. Information You Provide Directly

• Name
• Email address
• Phone number
• Physical address (for moving services)
• Payment information
• Details about your move (inventory, dates, special requests)

b. Information Collected Automatically

• IP address
• Browser type and device information
• Cookies and tracking technologies (including Google Analytics, Meta/Facebook Pixel, and similar tools)
• Website usage data and interaction behavior

c. Information from Third Parties

We may receive personal information from:

• Lead providers
• Referral partners
• Advertising networks
• Social media platforms

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve our services
• Process payments and transactions
• Communicate with you regarding quotes, bookings, and customer support
• Send marketing communications (email and SMS, where permitted by law)
• Personalize advertising and marketing campaigns
• Analyze website usage and improve performance
• Comply with legal obligations

3. SMS & Email Communications (TCPA & CAN-SPAM Compliance)

By providing your phone number and/or email, you consent to receive communications from Online Movers & Storage, including:

• Service-related messages (quotes, updates, reminders)
• Marketing and promotional messages

SMS Consent

• Message and data rates may apply
• Message frequency may vary
• You can opt out at any time by replying STOP
• For help, reply HELP or contact us directly

Email Consent

• You may unsubscribe at any time by clicking the “unsubscribe” link in our emails

We do not share mobile opt-in data with third parties for marketing purposes.

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service providers (payment processors, CRM systems, marketing tools)
• Moving partners and affiliates necessary to fulfill your service
• Legal authorities when required by law
• Advertising partners for marketing and retargeting (where permitted)

5. Your Privacy Rights (California Residents — CCPA/CPRA)

If you are a California resident, you have the right to:

• Request access to the personal information we collect about you
• Request deletion of your personal information
• Request correction of inaccurate information
• Opt out of the sale or sharing of personal information (if applicable)
• Limit the use of sensitive personal information

To exercise your rights, contact us at admin@onlinemovers.miami.

We will not discriminate against you for exercising your rights.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and user behavior
• Deliver targeted advertisements

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure.

8. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes and enforce agreements

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

11. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy:

• Email: admin@onlinemovers.miami
• Phone: (305) 539-0553

13. Consent

By using our website and services, you agree to this Privacy Policy and consent to the collection and use of your information as described herein.