Terms & Conditions
Service Agreement

Terms & Conditions

1. ACCEPTANCE OF TERMS

By accessing www.onlinemovers.miami or using any of our services, you agree to be legally bound by these Terms & Conditions. If you do not agree, you must discontinue use immediately.

Online Movers & Storage operates in full compliance with Florida Statutes Chapter 507 (Household Moving Services), as amended by Senate Bill 304 (effective July 1, 2024), the Miami-Dade County Moving Ordinance, and Federal Motor Carrier Safety Administration (FMCSA) regulations. We are registered with the Florida Department of Agriculture and Consumer Services (FDACS) under FL Mover Reg. MR 01296, and with the Miami-Dade County Consumer Protection Division (DOT #3381414).

These Terms apply to all customers, website visitors, and any party entering into a service agreement with OMS.

2. SERVICES PROVIDED

Online Movers & Storage offers professional moving and storage solutions, including:

  • Residential and commercial moving
  • Professional packing and unpacking
  • Junk and furniture removal
  • Home and office organizing
  • Short- and long-term storage solutions
  • Additional services as detailed on our website

Service availability may vary by location and is subject to scheduling and resource availability. We reserve the right to modify or discontinue any service at any time.

3. QUOTES & PAYMENT

All estimates — whether provided online, by phone, or in writing — are non-binding and subject to adjustment based on final service requirements, access conditions, and materials used, in accordance with Florida Statutes §507.

  • Payment is due in full prior to unloading, unless otherwise agreed in writing at booking.
  • Accepted methods: Credit Card (4% processing fee), Cash, Zelle, Wire Transfer, or Certified Funds.
  • Past-due balances accrue interest at 1.5% per month.
  • Carrier reserves lien rights on all goods until payment is made in full, pursuant to Florida Statutes §507.
  • Failure to complete payment may result in service suspension or additional fees.

Important: Under Florida Statutes §507, it is a felony for a carrier to withhold or refuse to deliver your goods once the amount stated on the Bill of Lading has been paid.

Additional charges may apply for: stairs, long carry, elevator delays, shuttle service, parking restrictions, storage, or any undisclosed condition materially affecting the scope of work.

4. CANCELLATIONS & RESCHEDULING

  • Cancellations made 72 hours or more before the scheduled move incur no penalty, in accordance with Florida Statutes §507 and Miami-Dade County Moving Ordinance.
  • Cancellations made within 72 hours may incur a cancellation fee, and deposits may be forfeited.
  • Rescheduling requests must be submitted as early as possible and are subject to availability.
  • OMS reserves the right to reschedule due to unforeseen circumstances (severe weather, vehicle failure, etc.) with prompt customer notification.

5. LIABILITY & INSURANCE COVERAGE

OMS provides valuation coverage in compliance with Florida Statutes §507 and Miami-Dade County Moving Ordinance, which require a minimum cargo liability coverage of $10,000 combined single limit at $0.60 per pound per article. Customers may select from the following options. If no selection is made, Option 1 applies by default.

Option 1 — Standard Liability (Included, Default)Carrier liability is limited to $0.60 per pound per article, as mandated by Florida Statutes §507 and Miami-Dade County Ordinance. Included at no cost.Example: A 30 lb TV damaged beyond repair = maximum compensation of $18.00. This may not reflect the item's actual market value.

Option 2 — OMS Protection PlanItems may be repaired, replaced, or settled at depreciated value. Zero deductible. Excludes items exceeding $100/lb. For storage, the same coverage must be maintained throughout loading, storage, and delivery.

Option 3 — Full Replacement Cost Insurance (3rd Party)Must be purchased directly by the customer through a third-party provider prior to the move. Subject to provider terms and deductibles. By selecting this option, the customer waives all claims against the carrier and must file claims directly with their insurance provider.

High-Value Items: Any item valued over $100 per pound must be declared in writing to your moving consultant before the move, pursuant to Florida Statutes §507. Liability for undeclared high-value items is limited to $0.60/lb regardless of coverage selected.

Electronics Coverage DisclaimerOMS is not responsible for the internal performance or operability of electronic devices (TVs, computers, gaming consoles, audio systems, etc.), regardless of external condition upon delivery. Items must be packed in original manufacturer packaging or professionally packed by our team to be eligible for any electronics claim. Liability is limited to visible external damage only.

Download Moving Insurance Guide.
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6. CUSTOMER RESPONSIBILITIES

Pursuant to Florida Statutes §507, the customer must:

  • Provide accurate and complete information at booking, including access conditions, stairs, elevators, and specialty items.
  • Be present — or designate an authorized representative — for the duration of the move.
  • Separately secure fragile, high-value, or personal items not intended for transport.
  • Comply with all building, HOA, or property moving rules and scheduled access windows.
  • Disclose any pre-existing damage to items before loading begins.

Failure to disclose relevant conditions may result in additional charges and limits carrier liability under Florida law.

7. PROHIBITED ITEMS

In accordance with Florida Statutes §507, OMS will not transport:

  • Hazardous or flammable materials, chemicals, or explosives
  • Illegal substances
  • Perishable food
  • Live animals or plants (unless specifically arranged in advance)
  • Cash, jewelry, documents, or securities (unless declared in writing prior to the move)

8. CLAIMS PROCEDURE

Pursuant to Miami-Dade County Moving Ordinance and Florida Statutes §507, all claims for loss, damage, overcharge, or real property damage must be:

  • Submitted in writing within 60 days of discovery to admin@onlinemovers.miami
  • Accompanied by full payment of all services rendered
  • Supported by documentation (photos, inventory list, receipts)

If OMS cannot resolve a complaint within 10 days of receipt, OMS will provide Miami-Dade County with a status update. Final resolution will be communicated to Miami-Dade County within 90 days, per County Ordinance.

Customers may escalate unresolved complaints to:

  • Miami-Dade County Consumer Protection Division: 786-469-2300
  • Florida FDACS: 1-800-HELP-FLA (435-7352)
  • FMCSA (interstate moves): 1-888-368-7238

Customers who selected Option 3 (3rd-Party Insurance) must file all claims directly with their insurance provider.

9. DISPUTE RESOLUTION

Disputes shall be governed by the laws of the State of Florida, with exclusive jurisdiction in Miami-Dade County. The prevailing party is entitled to recover reasonable attorney's fees and costs under Florida law. Customer agrees not to initiate chargebacks or payment disputes through any financial institution once services have been rendered.

10. REGULATORY COMPLIANCE & LICENSING

Online Movers & Storage is fully licensed and regulated under:

  • Florida Statutes Chapter 507 — Household Moving Services (FDACS, FL Mover Reg. MR 01296)
  • Miami-Dade County Moving Ordinance — Miami-Dade County Consumer Protection Division
  • Federal Motor Carrier Safety Administration (FMCSA) — DOT #3381414
  • Senate Bill 304 (2024) — Enhanced consumer protection, insurance, and registration requirements

Consumers may verify our license status by contacting Miami-Dade County Consumer Protection at 786-469-2300 or FDACS at 1-800-HELP-FLA (435-7352).

11. MODIFICATIONS TO TERMS

OMS reserves the right to update these Terms & Conditions at any time. The most current version will always be available at www.onlinemovers.miami. Continued use of our services constitutes acceptance of any revised terms.

12. CONTACT INFORMATION

Email: admin@onlinemovers.miamiPhone: (305) 539-0553Address: 6451 NW 102nd Ave Ste 11, Doral, FL 33178Miami-Dade County Consumer Protection: 786-469-2300FDACS (Florida): 1-800-HELP-FLA (435-7352)

13. ENTIRE AGREEMENT

These Terms & Conditions, together with any signed service agreements or addenda, constitute the entire agreement and supersede all prior representations. No modification is valid unless in writing and signed by an authorized representative of OMS. This agreement is governed by Florida Statutes Chapter 507, Miami-Dade County Moving Ordinance, and applicable FMCSA regulations.

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Electronics Coverage Disclaimer (Performance Limitation)

Online Movers & Storage is not responsible for internal performance or operability of electronic items such as televisions, computers, gaming consoles, stereo systems, printers, or similar devices, regardless of their external condition upon delivery.

All electronics must be:

  • Properly packed in their original manufacturer packaging, or
  • Professionally packed by our trained team (if coverage was purchased).

If these conditions are not met, claims for non-functional or damaged electronics will not be honored.
Note: The functionality of electronics cannot be verified before the move, and liability is limited to visible external damage only.

6. Customer Responsibilities
  • Provide accurate information when booking services.
  • Be present or designate a representative during the move.
  • Secure fragile, high-value, or personal items separately.
  • Follow all building or HOA moving rules and schedules.
7. Prohibited Items

For safety and regulatory reasons, we do not transport:

  • Hazardous materials (e.g., chemicals, explosives, flammable substances)
  • Perishable food
  • Illegal substances
  • Live animals or plants (unless specifically arranged in advance)
8. Dispute Resolution

Any disputes related to our services should first be attempted to be resolved amicably. If unresolved, they will be handled in accordance with the laws of the State of Florida.

9. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time. The latest version will always be available on our website.

10. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: admin@onlinemovers.miami
📞 Phone: 305-539-0553
📍 Address: 6451 NW 102nd Ave Ste 11, Doral, FL 33178

Frequently Asked Questions

All estimates are non-binding and may be adjusted based on the final service requirements, access conditions, materials used, volume, stairs, elevators, parking restrictions, or any undisclosed condition that affects the scope of work.

Payment is due in full before unloading, unless otherwise agreed in writing at the time of booking. Accepted payment methods include credit card, cash, Zelle, wire transfer, or certified funds.

Cancellations made 72 hours or more before the scheduled move have no penalty. Cancellations within 72 hours may incur a fee, and deposits may be forfeited. Rescheduling is subject to availability.

Standard liability coverage is included by default and is limited to $0.60 per pound per article. Customers may also choose additional protection options or third-party insurance for greater coverage.

Prohibited items include hazardous or flammable materials, illegal substances, perishable food, live animals or plants unless arranged in advance, cash, jewelry, documents, or securities unless declared in writing before the move.